FAQs

There is no question too big or too small for our veterinary team.

Our Answers

Below are some answers to our most common questions. Please feel free to call us at 423-639-1421 for any other concerns you might have about your pet.

What are your hours?
  • Monday – Friday: 7:30 AM – 5:30 PM
  • Saturday (Boarding): 8:30 AM
  • Sunday (Boarding): 8:30 AM or 4:30 PM
What services do you provide?

We are a full-service companion animal hospital. We provide a wide range of medical and surgical care for dogs, cats, and some exotics. We also accept boarding and grooming appointments. We have indoor and outdoor runs, kennels, and cat condos available. To view our full list of veterinary services, please click here.

Do you operate by appointment? Can I bring my pet in without an appointment?

We prefer to make appointments to minimize waits. We make every attempt to work in seriously sick or injured pets as soon as possible.
How do you handle emergencies outside of office hours?

For emergencies 24/7, please call 423-639-1421.

Do you offer grooming? What is the procedure?


We do offer grooming services ranging from bath and brush to full cut and styled grooms. A full groom consists of the haircut, ear cleaning, expressing anal glands, nail trim, and medicated bath and brush-out. All pets coming to be groomed must be current on required vaccinations prior to grooming. Give us a call to schedule your pet’s grooming appointment.

Does your hospital treat birds or exotics?


Yes, please call us for an appointment. Or, you can use our online booking.

Do you board pets?

We do offer boarding accommodations for your dog or cat. All boarding animals must be current on required vaccinations prior to boarding.
Where do you keep my pet if he or she has to stay overnight?
Each pet will have a separate compartment to stay in overnight. Animals are segregated according to case and species.
Will someone be with my pet if he or she has to stay overnight?


No, we do not have staff members stay in the hospital overnight.

My pet was treated at your hospital, and now it seems that the itching/ear infection has come back. Can I get more medicine?
Generally, we should see the pet again if no refills are indicated on the prescription label. At times we need to change medications, dosage, etc. for the best results.
I took my pet to another veterinarian when she was sick. Now, I just need more medicine and your office is closer. Can I pick up more medicine from you?

It is illegal for us to dispense medication to pets that we have not seen. We may only prescribe for pets we have seen in the last 12 months.
Do you bill?

We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application. It is easy to go online to CareCredit and submit an application.

Do you take personal checks?


Yes, we do take personal checks.

Do you take credit cards?

We take all major credit and debit cards.
Do you give senior citizen discounts?
We do not currently have a senior citizens discount in place.
Do you take spay/neuter certificates?
We do work with local shelters to assist in spay/neuters when requested by the owner and approved by the shelter or rescue.
What is your policy on deposits when an animal is hospitalized?
With seriously ill or injured animals, we may require a deposit at the time of hospitalization. This is usually half of the estimated charges. The balance of the bill is required at the time of discharge of the animal.
Why are you more expensive than the "low cost" clinic down the road?


We try to provide the best possible care for our patients. High-quality care can be expensive. Whenever possible, we try to present options with owners so that they may choose the level of care that they want and that works with the family budget.