There is no question too big or too small for our veterinary team.
Below are some answers to our most common questions. Please feel free to call us at 423-639-1421 for any other concerns you might have about your pet.
Where are you located?
What are your hours?
- Monday – Friday: 7:30 AM – 5:30 PM
- Saturday (Boarding): 8:30 AM
- Sunday (Boarding): 8:30 AM or 4:30 PM
What services do you provide?
We are a full-service companion animal hospital. We provide a wide range of medical and surgical care for dogs, cats, and some exotics. We also accept boarding and grooming appointments. We have indoor and outdoor runs, kennels, and cat condos available. To view our full list of veterinary services, please click here.
Do you operate by appointment? Can I bring my pet in without an appointment?
How do you handle emergencies outside of office hours?
For emergencies 24/7, please call 423-639-1421.
Do you offer grooming? What is the procedure?
We do offer grooming services ranging from bath and brush to full cut and styled grooms. A full groom consists of the haircut, ear cleaning, expressing anal glands, nail trim, and medicated bath and brush-out. All pets coming to be groomed must be current on required vaccinations prior to grooming. Give us a call to schedule your pet’s grooming appointment.
Does your hospital treat birds or exotics?
Yes, please call us for an appointment. Or, you can use our online booking.
Do you board pets?
Where do you keep my pet if he or she has to stay overnight?
Will someone be with my pet if he or she has to stay overnight?
No, we do not have staff members stay in the hospital overnight.
My pet was treated at your hospital, and now it seems that the itching/ear infection has come back. Can I get more medicine?
I took my pet to another veterinarian when she was sick. Now, I just need more medicine and your office is closer. Can I pick up more medicine from you?
Do you bill?
We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application. It is easy to go online to CareCredit and submit an application.
Do you take personal checks?
Yes, we do take personal checks.
Do you take credit cards?
Do you give senior citizen discounts?
Do you take spay/neuter certificates?
What is your policy on deposits when an animal is hospitalized?
Why are you more expensive than the "low cost" clinic down the road?
We try to provide the best possible care for our patients. High-quality care can be expensive. Whenever possible, we try to present options with owners so that they may choose the level of care that they want and that works with the family budget.